Welcome to STEAM help area

Started by Krillin, January 14, 2009, 10:37:38 PM

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This area is for clients who are having problems with their servers and are looking for answers to complex issues even Steam will not handle.

Forum rules apply here. But let's face the facts. We are busy and have better things to do for our servers. So if you post in here, be patient, if it is urgent, keep looking unless what you are looking to solve is posted here.

When posting, be sure to include the following data required:

  • CPU - Manufacture, Speed, Cashe
  • RAM - MB of ram installed (And Verify with Operating System, Windows XP only sees <3.3 GB of Memory and some Linux Builds only see the first 848MB of RAM - Linux is fixable, windows is not).
  • And finally, the issue you are having.

A good example of this will be:
CPU - Xeon® 3.16GHz processor 5400 series
RAM - 6GB PC12800 DDR3

Issue: We can connect to our LAN server but players are not able to come in from the WAN (or internet). The more details you can give us with, the better we can help you try to solve your problem.

Good Luck!